In the event an exception occurs during initialization the equipment will boot loop. Boot loop is when the machine attempts to complete it's startup procedure but can't. Generally this can occur if there is an error with a previous test file.
After completing the procedure below please verify that your equipment is using the latest firmware available. The latest firmware can be found here (select Elite Series Firmware tab).
Please feel free to email the TESTS folder from step 7 below to firstname.lastname@example.org if you would like Humboldt to give you details about why the equipment failed to boot. You will also need to export the log file and indicate the equipment model that failed to boot.
If the problem persists please email email@example.com. Indicate the equipment you are using and that this article did not resolve the issue. We will likely need you to send the log file and TESTS folder contents (see previous paragraph).
- Card reader that supports a micro SD card
- Philips head screw driver
- Power OFF the equipment.
- Unplug the equipment.
- Remove the screws holding the front panel in place.
- Carefully tilt the top of the front panel towards you to access the memory card.
- Remove the micro SD card (metal door will slide up and bottom of metal door will lift up).
- Using a card reader you will need to make sure you are viewing the USER partition with Windows explorer.
- In the USER partition, locate the TESTS folder.
- Rename the PREVTEST.TXT file to PREVTEST_OLD.TXT.
- Safely eject the micro SD card from the computer.
- Remove SD card from the card reader.
- Return the micro SD card back to the equipment (insert into metal door, close, and slide down).
- Verify the micro SD card is placed properly back in the equipment.
- Verify all connections to front panel of the equipment.
- Replace front panel and screws.
- Replace power cable.
- Power equipment back ON and verify it boots properly now.
Please sign in to leave a comment.