System Log

Summary

The 5000 series equipment contains an event log that may be required by a Humboldt support to diagnose an issue you may be experiencing.

Obtaining the log is simple and only requires a USB stick to retrieve the log file.

Solution

1. From the Home screen of the 5000 series equipment select the menu button () at the top left.
2. Select SYSTEM SETTINGS from the drop down menu.
3. Select INFORMATION.
4. Insert USB memory stick.
5. Select the EXPORT LOG button () at bottom left.
6. The log will be exported to the USB memory stick with file name ERRLOG.txt
7. Reply and attach the ERRLOG.txt file to your support email or create a new support ticket by emailing [e-mail] with details of the issue you are experiencing and the exported log file.